QC Navigate Implementation
What is QC Navigate?
QC Navigate is a predictive analytics and case-management tool that includes student-facing and faculty/advisor-facing components, to help students stay on track toward graduation through organized activities, communication, and tracking.
The platform, developed by EAB - an education technology services and research company with which CUNY has contracted - leverages historical institutional data to develop risk profiles for individual students and to provide analytics to guide advising and decision-making.
The Navigate platform can help staff and faculty identify students in need of support and steer them towards appropriate interventions. Faculty and professional advisors have the ability to add notes to a student's profile to ensure there is continuity from one session to the next and to communicate with other campus professionals serving the student. This coordinated care network helps manage significant caseloads more effectively.
Why do we want to do this?
QC Navigate helps us perform initiatives related to our strategic plan, designed to graduate more students, in less time and at lower cost, with better post-graduate outcomes, for a positive return on their education:
What is our theory of change?
The logic model displayed on this page illustrates how the work from this initiative is driving outputs and outcomes designed to lead to two overarching goals:
Drive academic momentum through a comprehensive coordinated care network
Infuse the campus with a culture of intelligence around the use of data and technology
What is EAB?
EAB (formerly the Education Advisory Board) develops technology and carries out consulting on student success, enrollment management, and institutional operations for some 1,400 member institutions.
CUNY (including QC) is a member institution. This gives us access to the Student Success Collaborative (SSC), a network of institutions that share successful student support strategies linked to higher retention and degree completion rates. SSC also provides access to ongoing consulting services.
What do QC students have to say?
easy navigation and very helpful!
I definitely see this application being useful to new students & underclassmen
I think “study buddies” will be a great tool for students to use
great job adding a resource page so students can see where all the offices are located, hours, emails, phone numbers, etc!
my schedule and student center information is much more accessible on Navigate compared to CUNYFIRST
my favorite part of the site is the “My Major” tab; it is super detailed, gives salary, demand and what employers look for
it is an amazing and essential tool
What do QC pilot users have to say?
empowering; [enables making] more informed decisions on how to support greater retention and engagement
students eagerly make appointments with a greater sense of accountability
[seeing] class history and grades at a quick glance has been marvelous.
created my first campaign for program planning and the response in appointments created just on the first week has been phenomenal
really excited to continue using the system
automated for students who infrequently check their emails and miss important updates; one student even commented “I totally forgot I had an appointment, I would have gone home if I didn’t receive the reminder text.”
made my work much more manageable
running queries has definitely been a game changer, has so much potential, we have only scratched the surface
has helped us find peer tutors
great results in regards to communicating efficiently; “text” feature has been helpful in getting prompt responses from students.
the “campaign” feature is great! I noted an increase in appointment scheduling; students also share positive feedback regarding the app
groundbreaking, impactful, and useful
systematic and organized approach in communication, appointment tracking, note-taking, academic progress and more, an enriching academic experience for our students
multi-layered approach to student support, from admission to graduation
we have experienced a renewed energy with this tool; students are enthusiastic about having information at their fingertips and staff productivity is at an all-time high
phenomenal, PHENOMENAL, PHENOMENAL!!!
What are we getting, and when?
Implementation strategy (includes projected timeline)
Navigate communication channels (overview of the different ways Navigate Staff and Navigate Student facilitate communications with students)